Akwabaa Botanicals – Shipping Policy
At Akwabaa Botanicals, we aim to deliver your products efficiently, securely, and in excellent condition. Please review the information below regarding processing, delivery, and order handling.
Order Processing
All orders are processed within 1–2 working days (Monday to Friday, excluding weekends and UK bank holidays). Orders placed after business hours or during weekends will be processed on the next working day.
During peak periods, promotional events, or seasonal demand, processing times may be slightly extended. We will always aim to dispatch orders as quickly as possible.
Delivery Timeframes
Once dispatched, orders are typically delivered within 2–4 working days across the United Kingdom.
Delivery times are estimates and may vary depending on your location, courier performance, and external factors such as weather or operational delays.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
From time to time, we may offer free delivery on qualifying orders, which will be clearly stated on our website.
Delivery Locations
We currently ship to addresses within the United Kingdom.
If you require delivery outside of the UK, please contact us prior to placing your order to discuss availability and pricing.
Order Tracking
Where available, tracking details will be provided via email once your order has been dispatched. This allows you to monitor the progress of your delivery in real time.
Delays and External Factors
While we aim to meet all stated delivery timeframes, delays may occasionally occur due to factors outside our control, including:
- Courier delays
- High seasonal demand
- Adverse weather conditions
- Public holidays
We appreciate your patience in such circumstances and will assist where possible.
Incorrect or Incomplete Addresses
Customers are responsible for ensuring that all delivery details are accurate at checkout.
Akwabaa Botanicals is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with supporting details and images where applicable. We will investigate and resolve the issue promptly.
Packaging and Product Integrity
Due to the nature of our products and for hygiene and safety reasons, all items must remain unopened, unused, and in their original sealed packaging if any issue is to be raised regarding delivery or product condition.
We are unable to accept claims or take responsibility for products that have been opened, tampered with, or used after delivery.